RETURNS WITH ORIGINAL RECEIPT:
The London Coin Company are happy to refund or exchange goods purchased from us for any other reason within 7 days of the invoice date based on the original form of payment as long as the item/s are received in the same condition as sent.
RETURNS WITHOUT RECEIPT:
The London Coin Company are happy to refund or exchange goods purchased from us without an original invoice for any other reason within 7 days of the invoice date and will be based on our current buying price of the goods.
Items which are returned for a refund will not be refunded postage costs unless the goods were found to be faulty or incorrectly described. To ensure fraudulent claims for damaged coins or distressed coins by swapping with personal stock, the claim will be thoroughly investigated by our Returns Department and checked against our records, as ALL stock is personally checked prior dispatch before a decision to refund or exchange is made.
We only refund shipping charges if we have sent the wrong item or if the item sent is defective.
The London Coin Company are happy to refund goods purchased from us, from customers who have now decided they do not want them upon receipt of goods. However, refunds will be subject to a 20% re-stocking fee unless the item is exchanged for another item with the same value or higher.
Please send the goods to the following address below with full contact details and where you would like the refund sent and please make sure we receive the item/s in the same condition as sent otherwise your return will not be accepted.
The London Coin Company Limited
P.O. Box 495